FrostFX Shipping Policy

FrostFX works with fulfillment partners to provide products to customers in multiple locations.

Order Processing

Orders normally require approximately 1–5 business days for processing before shipment.

Processing time and shipping time are separate.

Estimated Delivery

Delivery times vary depending on the product, destination, warehouse location, and shipping method selected.

Most orders may arrive within approximately:

7–20 business days after processing

Some orders may arrive sooner or take longer because of customs, carrier delays, holidays, severe weather, inventory availability, or other circumstances outside our control.

Estimated delivery dates are not guaranteed.

Tracking

When tracking information becomes available, it will be added to your order.

Please allow time for the carrier's tracking system to update after shipment.

Multiple Packages

If you purchase several items, your order may arrive in separate packages because products may be fulfilled from different warehouses.

There is normally no additional charge simply because an order is divided into multiple shipments.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error, contact us immediately at [support email].

We cannot guarantee that an address can be changed after fulfillment has begun.

FrostFX is not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Delayed Packages

If tracking shows unusual delays or your package has not arrived within a reasonable period after the estimated delivery window, contact us.

We will review the shipment information and work with the fulfillment partner or carrier when appropriate.

Customs and Import Charges

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Unless otherwise stated during checkout, customers are responsible for charges imposed by their local customs authorities.