Refund & Return Policy

FrostFX Refund & Return Policy

At FrostFX, we want you to be satisfied with your purchase. If there is an issue with your order, please contact us so we can help.

Returns

We accept eligible return requests within 30 days of delivery.

To qualify for a return, the item must be unused, unworn, and in the same condition in which it was received. It should also include its original packaging when applicable.

To request a return, contact us at:

Email: [FrostFX support email]

Please include your order number, name, reason for the return, and photos if the item is damaged, defective, or incorrect.

Do not return an item without contacting us first. Return instructions and the appropriate return address will be provided after your request is reviewed.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible with photos or video showing the issue.

After review, FrostFX may provide a replacement or refund when appropriate.

Non-Returnable Items

Certain items may not be eligible for return for hygiene or safety reasons, including opened personal-care items, used beauty products, customized products, and other items that cannot be resold after use.

Gift cards are non-refundable.

Refunds

Once an approved return or refund request has been processed, the refund will be issued to the original payment method.

Processing times vary depending on your bank or card provider.

Original shipping charges may be non-refundable unless the item arrived damaged, defective, or incorrect.

Return Shipping

Customers may be responsible for return shipping costs when returning an item because of a change of mind, incorrect selection, or other customer-related reason.

If FrostFX or our fulfillment partner shipped an incorrect or defective item, we will review the situation and determine the appropriate resolution.