FrostFX Privacy Policy

FrostFX respects your privacy and is committed to protecting the personal information you provide when visiting or purchasing from our store.

Information We Collect

When you visit our website or place an order, we may collect information such as:

• Name
• Billing address
• Shipping address
• Email address
• Telephone number
• Order information
• Payment transaction information
• Device and browser information
• IP address
• Website activity
• Cookies and similar technologies

Payment card information may be processed securely by Shopify or our payment-processing providers. FrostFX generally does not directly store complete payment card numbers.

How We Use Your Information

We may use your information to:

• Process and fulfill orders
• Arrange shipping and delivery
• Provide order updates
• Respond to customer-service requests
• Detect fraud or suspicious transactions
• Improve our website and services
• Provide marketing communications when permitted
• Comply with legal obligations

Sharing Information

We may share information with companies that help operate our store, including Shopify, payment processors, shipping carriers, fulfillment partners, suppliers, analytics providers, and customer-service providers.

Information is shared only as reasonably necessary to provide services, process transactions, fulfill orders, operate the website, or comply with applicable law.

Because FrostFX may use third-party fulfillment partners, certain customer information such as the recipient's name, shipping address, telephone number, and ordered products may be provided to the supplier or fulfillment partner so the order can be shipped.

Cookies

Our website may use cookies and similar technologies to operate the store, remember preferences, analyze website activity, and support advertising or marketing.

Visitors may be able to control cookies through their browser settings and other privacy controls provided by Shopify.

Marketing

Customers who opt in to marketing communications may receive promotional emails or messages from FrostFX.

You may unsubscribe using the unsubscribe option provided in the communication.

Data Security

We use reasonable measures and trusted service providers to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, you may have rights regarding access, correction, deletion, restriction, or use of your personal information.

To submit a privacy request, contact

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, services, technology, or legal requirements.